Curate & Design Studio Shop F&Q General Questions
Q: What types of furniture do you sell?
A: We offer a wide range of furniture & soft furniture, including sofas, dining tables, chairs, beds, home accessories, lighting, and custom-made pieces.
We also offer other services including
- Home Staging for Sale
- SA + HMO furniture for purchase
- Interior Design Services
- Hospitality Interior & Furniture
Please visit our website www.curatestaginganddesign.co.uk
Q: Are your furniture items in stock or made to order?
A: Some items are in stock and ready for dispatch, while others are made to order. Please check the product description for details.
Ordering and Payment
Q: How can I place an order?
A: You can place an order directly through our website. Simply browse our collections, add items to your basket, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, Shopify Pay, Apple Pay, Google Pay, and Klarna (for finance options, where applicable).
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 24 hours of purchase. Please contact us as soon as possible for assistance. Please refer to our Returns & Refunds Policy.
Shipping and Delivery
Q: Do you offer delivery nationwide?
A: Yes, we deliver furniture across the UK. Delivery costs and times vary by location and product size, and stock availability.
Q: How long does delivery take?
A: For in-stock items, delivery typically takes [2-3 working days]. For made-to-order or pre-ordered items, delivery can take [X weeks]. Orders placed over the weekend, or past 1pm on Friday will be shipped the following Monday morning.
Q: Can I choose a delivery time?
A: Yes, our delivery partners will contact you to arrange a convenient delivery time.
Q: Do you offer international delivery?
A: Currently, we only offer delivery within the UK.
Returns and Exchanges
Q: What is your returns policy?
A: We accept returns within [14 days] of delivery for unused, undamaged items in their original packaging. Custom-made or discontinued/Ex Display clearance items are not eligible for returns. Please refer to our Returns and Refund Policy.
Q: Do you offer exchanges?
A: Yes, exchanges are possible for in-stock items. Please contact our customer service team to arrange an exchange.
Q: Who covers the cost of return delivery?
A: Return delivery costs are the responsibility of the customer, unless the item is faulty or incorrect.
Furniture Care and Customisation
Q: How do I care for my furniture?
A: Detailed care instructions are provided with each product. You can also find care guides on our website under the "Furniture Care" section.
Q: Can I customise furniture items?
A: Yes, we offer customisation for selected pieces, including material, size, and colour. Please contact us for a quote by emailing [hello@curatestaging.co.uk].
Customer Support
Q: How can I contact customer service?
A: You can reach us via email at [hello@curatestaging.co.uk], or by phone at [07852 636322], during business hours.
Q: Do you offer a warranty on your furniture?
A: Yes, all our furniture comes with a warranty.
Store Policies
Q: Do you offer finance options?
A: Yes, we partner with [Klarna] to provide flexible payment plans.
Q: Can I visit your showroom/studio?
A: Yes, our studio is currently in the process of being built and will be located at in Buckinghamshire (Specific Address to follow once store is opened). You are welcome to visit us during business hours to view our collections or book an appointment by emailing hello@curatestaging.co.uk for a bespoke service.
Q: Do you offer discounts for bulk purchases?
A: Yes, discounts are available for bulk orders. Please contact us via hello@curatestaging.co.uk specifying the items you are seeking to order in bulk and for more information.
For additional information please visit our website
www.curatestaginganddesign.co.uk